# Mailjet: Major incident: Connection issues related to Event API

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-07-06 09:07 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/fkldndpncl43](https://stspg.io/fkldndpncl43)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)
- Versions: before (none: first archived) → after incident\_version:744/svp855sny311@b09962494f2e
- Change 1 of 1 for this incident

Incident page (full timeline): [Connection issues related to Event API](https://rewindex.com/company/mailjet/incidents/svp855sny311.md)
## What changed

**1. Added: Title**

```diff
+ Connection issues related to Event API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-06 09:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-06 09:26 UTC
```

**6. Added: Affected components**

```diff
+ Event API
```

**7. Added: Update** (investigating) · 2025-07-06 09:07 UTC

```diff
+ Our team is currently investigating a potential issue impacting some customers on webhook connection.
```

**8. Added: Update** (monitoring) · 2025-07-06 09:11 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-07-06 09:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-06 09:07 UTC | Major incident: Connection issues related to Event API (this change) | major |

All Mailjet changes: [timeline](https://rewindex.com/company/mailjet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib80e3fd02f18d2 · Markdown: https://rewindex.com/change/ib80e3fd02f18d2.md · JSON: https://rewindex.com/api/v1/changes/ib80e3fd02f18d2 · Generated 2026-10-20T00:00:37.033Z