# Okta: Major incident: Service Disruption on Email Delivery

> Major incident: Service Disruption on Email Delivery. Detected 2026-11-12 by Rewindex: what changed on Okta’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ib77710c89211b9
Last updated: 2026-11-12T21:18:42Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-12 18:30 UTC · Detected: 2026-11-12 21:18 UTC
- [Source: https://status.okta.com/\#incident/a9CWR0000002QmQ2AU](https://status.okta.com/#incident/a9CWR0000002QmQ2AU)
- [Company: Okta](https://rewindex.com/company/okta.md)
- Versions: before (none: first archived) → after incident\_version:314/I-12150@bd09a315600c
- Change 1 of 6 for this incident

Incident page (full timeline): [Service Disruption on Email Delivery](https://rewindex.com/company/okta/incidents/I-12150.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption on Email Delivery
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-12 18:30 UTC
```

**5. Added: Affected components**

```diff
+ Cell okta.com:1, Cell okta.com:11, Cell okta.com:12, Cell okta.com:14, Cell okta.com:16, Cell okta.com:17, Cell okta.com:18, Cell okta.com:19, Cell okta.com:2, Cell okta.com:20, Cell okta.com:22, Cell okta.com:23, Cell okta.com:3, Cell okta.com:4, Cell okta.com:6, Cell okta.com:7, Cell okta.com:8, Cell okta.com:9, Cell okta-emea.com:1, Cell oktapreview.com:1, Cell oktapreview.com:2, Cell oktapreview.com:3, MFA / Third Party
```

**6. Added: Update** (investigating) · 2026-11-12 21:13 UTC

```diff
+ On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix.  During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 18:30 UTC | Major incident: Service Disruption on Email Delivery (this change) | major |
| 2026-11-12 21:28 UTC | [Incident updated: Service Disruption on Email Delivery](https://rewindex.com/change/rc6547fcee6e9d7.md) |  |
| 2026-11-12 22:08 UTC | [Incident updated: Service Disruption on Email Delivery](https://rewindex.com/change/r133e17b3863e82.md) |  |
| 2026-11-12 23:08 UTC | [Incident updated: Service Disruption on Email Delivery](https://rewindex.com/change/rdb5458e68ce2db.md) |  |
| 2026-11-13 00:08 UTC | [Incident updated: Service Disruption on Email Delivery](https://rewindex.com/change/rd488b6c4d3bd3c.md) |  |
| 2026-11-13 01:18 UTC | [Incident updated: Service Disruption on Email Delivery](https://rewindex.com/change/r741064f53e15f4.md) |  |

Next: [change](https://rewindex.com/change/rc6547fcee6e9d7.md) · All Okta changes: [timeline](https://rewindex.com/company/okta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Service Disruption on Email Delivery on Okta’s status page, changed 2026-11-12 18:30 UTC (change 1 of 6).

- Canonical URL: https://rewindex.com/change/ib77710c89211b9
- Citation: Okta, “Major incident: Service Disruption on Email Delivery” (2026-11-12 18:30 UTC). Archived by Rewindex: https://rewindex.com/change/ib77710c89211b9 (CC BY 4.0).
- Markdown link: `[Okta: Major incident: Service Disruption on Email Delivery (2026-11-12)](https://rewindex.com/change/ib77710c89211b9)`


---
Canonical: https://rewindex.com/change/ib77710c89211b9 · Markdown: https://rewindex.com/change/ib77710c89211b9.md · JSON: https://rewindex.com/api/v1/changes/ib77710c89211b9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:22:01.093Z