# Trello: Major incident: Degraded experience for some of Trello's users

**Summary:** Trello.com had a major degradation affecting some users: Automation commands failed to run or could not be created, card changes did not save, and some file uploads failed. It started at 2023-11-16 22:37 UTC and was resolved at 2023-11-16 23:58 UTC, lasting 1 h 20 min. Engineers rolled out a fix and observed recovery. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-11-16 22:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8672ff9fwl1d](https://stspg.io/8672ff9fwl1d)
- [Company: Trello](https://rewindex.com/company/trello.md)
- Versions: before (none: first archived) → after incident\_version:114/f5c69wmg9npq@1fbd99681ead
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded experience for some of Trello's users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-11-16 22:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-11-16 23:58 UTC
```

**6. Added: Affected components**

```diff
+ Trello.com
```

**7. Added: Update** (investigating) · 2023-11-16 22:37 UTC

```diff
+ We are currently investigating an issue affecting some of Trello's services. We have identified that some users may experience trouble with the following service: - Automations commands not running - Card changes not saving
```

**8. Added: Update** (identified) · 2023-11-16 22:52 UTC

```diff
+ Our Engineers have identified the issue and are working on a fix. We have found the following services to be affected: - Inability to create new Automation commands - Card changes not saving - Some file uploads failing
```

**9. Added: Update** (monitoring) · 2023-11-16 23:32 UTC

```diff
+ Our Engineers have rolled out a fix and have seen services recovering. We're now monitoring it.
```

**10. Added: Update** (resolved) · 2023-11-16 23:58 UTC

```diff
+ This incident has been resolved. If you're still seeing issues, please reach out at https://trello.com/contact/
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-11-16 22:37 UTC | Major incident: Degraded experience for some of Trello's users (this change) | degradation |

All Trello changes: [timeline](https://rewindex.com/company/trello/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib5c76d7b4130f4 · Markdown: https://rewindex.com/change/ib5c76d7b4130f4.md · JSON: https://rewindex.com/api/v1/changes/ib5c76d7b4130f4 · Generated 2026-10-18T03:55:47.921Z