# Render: Major incident: Disruption affecting the provisioning of new instances in Singapore and partially in Oregon

**Summary:** Render reported a major disruption to new-instance provisioning in Singapore and partially in Oregon, causing build/deploy failures; free services in Singapore were temporarily disabled. It started at 2026-04-08 09:57 UTC and lasted 12 h 14 min, resolving at 2026-04-08 22:11 UTC after a fix restored normal workload scheduling in all regions. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-08 09:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g7knh2152gv0](https://stspg.io/g7knh2152gv0)
- [Company: Render](https://rewindex.com/company/render.md)
- Versions: before (none: first archived) → after incident\_version:203/1sjd0k0fstjs@31ab5631fe0c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Disruption affecting the provisioning of new instances in Singapore and partially in Oregon
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-08 09:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-08 22:11 UTC
```

**6. Added: Affected components**

```diff
+ Background Workers, Builds and Deploys, Cron Jobs, Oregon - Background Workers, Oregon - Builds and Deploys, Oregon - Cron Jobs, Oregon - Web Services, Oregon - Web Services - Free Tier, Singapore - Background Workers, Singapore - Builds and Deploys, Singapore - Cron Jobs, Singapore - Web Services, Singapore - Web Services - Free Tier, Web Services, Web Services - Free Tier
```

**7. Added: Update** (investigating) · 2026-04-08 09:57 UTC

```diff
+ This issue may affect new instances during builds, scaling, and similar operations. You may experience build/deploy failures. We are still investigating.
```

**8. Added: Update** (investigating) · 2026-04-08 10:31 UTC

```diff
+ We have temporarily disabled free services in Singapore. We are continuing to investigate and work to mitigate the issue.
```

**9. Added: Update** (investigating) · 2026-04-08 10:54 UTC

```diff
+ We are seeing some recovery following our mitigation efforts, but we are still working to identify the root cause for a long-term resolution.
```

**10. Added: Update** (investigating) · 2026-04-08 11:22 UTC

```diff
+ We are continuing to investigate this issue.
```

**11. Added: Update** (identified) · 2026-04-08 11:23 UTC

```diff
+ Services with paid compute should now be operating normally. Please note that free services in this region are still intermittently disabled.
```

**12. Added: Update** (identified) · 2026-04-08 14:42 UTC

```diff
+ We are now seeing the same issue affecting services in Oregon partially. We are investigating to remediate this as quickly as possible.
```

**13. Added: Update** (identified) · 2026-04-08 15:02 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**14. Added: Update** (monitoring) · 2026-04-08 15:02 UTC

```diff
+ We're seeing recovery across all regions.
```

**15. Added: Update** (monitoring) · 2026-04-08 16:05 UTC

```diff
+ We are disabling new free services in Singapore and partially in Oregon.
```

**16. Added: Update** (monitoring) · 2026-04-08 18:08 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**17. Added: Update** (monitoring) · 2026-04-08 18:48 UTC

```diff
+ Paid services are continuing to see recovery across builds and deploys. Free services remain disabled and will return errors if loaded in a browser. Singapore and part of Oregon remain impacted.
```

**18. Added: Update** (monitoring) · 2026-04-08 19:44 UTC

```diff
+ Provisioning is recovering for free and paid services across all regions. Free services have resumed serving traffic. We are continuing to monitor for further issues.
```

**19. Added: Update** (resolved) · 2026-04-08 22:11 UTC

```diff
+ We've confirmed that our fix has addressed the issue and workloads are now scheduling normally in all regions.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-08 09:57 UTC | Major incident: Disruption affecting the provisioning of new instances in Singapore and partially in Oregon (this change) | outage |

All Render changes: [timeline](https://rewindex.com/company/render/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib41d341d3f35f2 · Markdown: https://rewindex.com/change/ib41d341d3f35f2.md · JSON: https://rewindex.com/api/v1/changes/ib41d341d3f35f2 · Generated 2026-10-18T02:27:22.194Z