# Intercom: Major incident: Delays in outbound email delivery

> Major incident: Delays in outbound email delivery. Detected 2026-11-12 by Rewindex: what changed on Intercom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ib38cea747d7cdb
Last updated: 2026-11-12T21:23:18Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-12 21:17 UTC · Detected: 2026-11-12 21:23 UTC
- [Source: https://www.finstatus.com/incidents/01M78SYET2ZYEAWNKDGC1ETWSP](https://www.finstatus.com/incidents/01M78SYET2ZYEAWNKDGC1ETWSP)
- [Company: Intercom](https://rewindex.com/company/intercom.md)
- Versions: before (none: first archived) → after incident\_version:331/01M78SYET2ZYEAWNKDGC1ETWSP@540e347080a3
- Change 1 of 2 for this incident

Incident page (full timeline): [Delays in outbound email delivery](https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP.md)
## What changed

**1. Added: Title**

```diff
+ Delays in outbound email delivery
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-12 21:17 UTC
```

**5. Added: Update** (investigating) · 2026-11-12 21:17 UTC

```diff
+ We're investigating reports that some outbound emails sent from Intercom aren't reaching recipients.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 21:17 UTC | Major incident: Delays in outbound email delivery (this change) | major |
| 2026-11-12 22:03 UTC | [Incident updated: Delays in outbound email delivery](https://rewindex.com/change/rf2565381b30ea7.md) |  |

Next: [change](https://rewindex.com/change/rf2565381b30ea7.md) · All Intercom changes: [timeline](https://rewindex.com/company/intercom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Delays in outbound email delivery on Intercom’s status page, changed 2026-11-12 21:17 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/ib38cea747d7cdb
- Citation: Intercom, “Major incident: Delays in outbound email delivery” (2026-11-12 21:17 UTC). Archived by Rewindex: https://rewindex.com/change/ib38cea747d7cdb (CC BY 4.0).
- Markdown link: `[Intercom: Major incident: Delays in outbound email delivery (2026-11-12)](https://rewindex.com/change/ib38cea747d7cdb)`


---
Canonical: https://rewindex.com/change/ib38cea747d7cdb · Markdown: https://rewindex.com/change/ib38cea747d7cdb.md · JSON: https://rewindex.com/api/v1/changes/ib38cea747d7cdb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:25:23.420Z