# Plivo: Major incident: Outbound Call Failures for Specific 9180 Caller IDs

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-06-30 08:00 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/ty2c388qx0pm](https://stspg.io/ty2c388qx0pm)
- [Company: Plivo](https://rewindex.com/company/plivo.md)
- Versions: before (none: first archived) → after incident\_version:698/v7d75222pj8v@a3baf5b3095b
- Change 1 of 1 for this incident

Incident page (full timeline): [Outbound Call Failures for Specific 9180 Caller IDs](https://rewindex.com/company/plivo/incidents/v7d75222pj8v.md)
## What changed

**1. Added: Title**

```diff
+ Outbound Call Failures for Specific 9180 Caller IDs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-30 08:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-30 09:45 UTC
```

**6. Added: Affected components**

```diff
+ Carrier Partners: Voice API - Voice, Asia, Voice, Asia
```

**7. Added: Update** (investigating) · 2026-06-30 08:00 UTC

```diff
+ Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.
```

**8. Added: Update** (monitoring) · 2026-06-30 09:38 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-06-30 09:45 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-30 08:00 UTC | Major incident: Outbound Call Failures for Specific 9180 Caller IDs (this change) | major |

All Plivo changes: [timeline](https://rewindex.com/company/plivo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib386ec95f90ea7 · Markdown: https://rewindex.com/change/ib386ec95f90ea7.md · JSON: https://rewindex.com/api/v1/changes/ib386ec95f90ea7 · Generated 2026-10-19T23:13:00.150Z