# Pendo: Major incident: Action Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions

**Summary:** Pendo reported a major issue with iOS mobile SDK 3.7.0.9285 causing App Store submission rejections, starting 2025-05-07 09:12 UTC and lasting 1 h 40 min. Resolved at 2025-05-07 10:53 UTC, with verified hotfixes released: iOS Native SDK 3.7.0.9334, Maui plugin 3.7.0.9335, and Xamarin Forms plugin 3.7.0.9335. _(machine-written, sol)_
- Kind: Major incident · Label: other (model (Jev))
- Changed: 2025-05-07 09:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3m2pjktfkcxm](https://stspg.io/3m2pjktfkcxm)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/32s258j2mfsb@81422e343aa9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Action Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-07 09:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-07 10:53 UTC
```

**6. Added: Affected components**

```diff
+ Other
```

**7. Added: Update** (identified) · 2025-05-07 09:12 UTC

```diff
+ We have identified an issue with our latest Pendo mobile SDK version 3.7.0.9285 for iOS that will cause applications to be rejected upon submission to Apple's App Store. Our team has identified the issue and is working diligently to fix it. To resolve this issue, we are preparing a new version of the Pendo mobile SDK, version 3.7.0.9334. We expect to release this new version by the end of the business day (EOD EST) today, May 7, 2025. Guidelines: * If you must submit an update before SDK version 3.7.0.9334 is released (expected EOD EST today), use SDK version 3.6.0 instead. * If possible, wait for SDK 3.7.0.9334 and upgrade to it before submitting. * If your app with SDK 3.7.0.9285 is in review or was rejected, resubmit using either SDK 3.6.0 or wait for 3.7.0.9334. Note: This issue only affects App Store submissions; SDK 3.7.0.9285 is otherwise fully functional.
```

**8. Added: Update** (resolved) · 2025-05-07 10:53 UTC

```diff
+ Hotfix released: iOS Native SDK 3.7.0.9334 released and verified Maui plugin 3.7.0.9335 released and verified Xamarin Forms plugin 3.7.0.9335 released and verified
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-07 09:12 UTC | Major incident: Action Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions (this change) | other |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib34767545a711c · Markdown: https://rewindex.com/change/ib34767545a711c.md · JSON: https://rewindex.com/api/v1/changes/ib34767545a711c · Generated 2026-10-18T03:33:54.620Z