# Braze: Critical incident: US02 Dashboard and SDK increased errors

**Summary:** Braze reported a critical incident affecting the US02 Dashboard and SDK Data Collection, with increased errors and possible Dashboard timeouts. The incident started at 2026-02-03 15:41 UTC and was resolved at 2026-02-03 16:02 UTC, lasting 21 min. Services were restored; the SDK automatically retries failed requests, and no action is required. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-03 15:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/17k8q4nlfr8n](https://stspg.io/17k8q4nlfr8n)
- [Company: Braze](https://rewindex.com/company/braze.md)
- Versions: before (none: first archived) → after incident\_version:236/8h9jjpn799vn@b161d22cba6c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ US02 Dashboard and SDK increased errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-03 15:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-03 16:02 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, SDK Data Collection, US 02 Cluster - Dashboard, US 02 Cluster - SDK Data Collection
```

**7. Added: Update** (investigating) · 2026-02-03 15:41 UTC

```diff
+ Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored. We will provide further updates in 15 minutes.
```

**8. Added: Update** (monitoring) · 2026-02-03 15:47 UTC

```diff
+ Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.
```

**9. Added: Update** (resolved) · 2026-02-03 16:02 UTC

```diff
+ We can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required. Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and  10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window. Message sending and the REST API were not impacted by this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-03 15:41 UTC | Critical incident: US02 Dashboard and SDK increased errors (this change) | outage |

All Braze changes: [timeline](https://rewindex.com/company/braze/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib343dee5d0e982 · Markdown: https://rewindex.com/change/ib343dee5d0e982.md · JSON: https://rewindex.com/api/v1/changes/ib343dee5d0e982 · Generated 2026-10-18T01:53:14.326Z