# Drata: Major incident: Delayed scheduled compliance checks and ticket synchronization in the US region

**Summary:** Drata reported a major degradation delaying scheduled compliance checks and ticket synchronization for some US-region customers, including expiration checks, compliance and vendor review reminders, and linked ticket status updates. It started 2026-10-08 13:40 UTC and was resolved 2026-10-09 23:30 UTC, lasting 33 h 49 min. The web application and API remained available; no data loss was reported. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-08 13:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tq2npvppk6wg](https://stspg.io/tq2npvppk6wg)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/jg61qfmw9wrq@c88219cf5475
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed scheduled compliance checks and ticket synchronization in the US region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-08 13:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-09 23:30 UTC
```

**6. Added: Update** (investigating) · 2026-10-08 13:40 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (investigating) · 2026-10-08 13:42 UTC

```diff
+ We have identified an issue delaying today’s scheduled compliance checks and ticket synchronization for some customers in our US region. Expiration checks, compliance and vendor review reminders, and linked ticket status updates may be delayed. Our team is working on a fix. The Drata web application and API remain available, and no data loss has been reported. We will share updates as recovery progresses.
```

**8. Added: Update** (resolved) · 2026-10-09 23:30 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-08 13:40 UTC | Major incident: Delayed scheduled compliance checks and ticket synchronization in the US region (this change) | degradation |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib2e399cc5ebbfb · Markdown: https://rewindex.com/change/ib2e399cc5ebbfb.md · JSON: https://rewindex.com/api/v1/changes/ib2e399cc5ebbfb · Generated 2026-10-18T01:29:42.862Z