# Jira: Major incident: Disrupted create and view issue for some customers

**Summary:** Jira reported a major partial service disruption affecting issue creation, viewing, editing, and board viewing for some customers. It started at 2026-01-12 18:23 UTC and was resolved at 2026-01-12 23:45 UTC, lasting 5 h 21 min; Jira confirmed services were operating normally for all impacted customers. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-12 18:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4yk9mkfg3zvx](https://stspg.io/4yk9mkfg3zvx)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/mp71pbt7v1ps@ff83360166d7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Disrupted create and view issue for some customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-12 18:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-12 23:45 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
```

**7. Added: Update** (investigating) · 2026-01-12 18:23 UTC

```diff
+ We are actively investigating reports of a partial service disruption affecting Jira create, view, view board, and edit issue for some customers. We'll share updates here as more information is available.
```

**8. Added: Update** (investigating) · 2026-01-12 18:23 UTC

```diff
+ We are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
```

**9. Added: Update** (investigating) · 2026-01-12 18:23 UTC

```diff
+ Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
```

**10. Added: Update** (investigating) · 2026-01-12 19:26 UTC

```diff
+ Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
```

**11. Added: Update** (monitoring) · 2026-01-12 19:26 UTC

```diff
+ The issue has been resolved and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
```

**12. Added: Update** (resolved) · 2026-01-12 23:45 UTC

```diff
+ The service disruption has been fully resolved, and services are now operating normally for all impacted customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-12 18:23 UTC | Major incident: Disrupted create and view issue for some customers (this change) | outage |

All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib2cd930b72cfce · Markdown: https://rewindex.com/change/ib2cd930b72cfce.md · JSON: https://rewindex.com/api/v1/changes/ib2cd930b72cfce · Generated 2026-10-18T02:53:08.536Z