# Stitch: Major incident: Legacy Database Integration Extraction Issues

**Summary:** Stitch reported a major outage preventing extraction jobs from starting for a subset of legacy database integrations, beginning 2020-01-22 22:26 UTC. The recorded duration was 14 h 12 min, with resolution posted at 2020-01-23 12:39 UTC; Stitch said the issue was resolved circa 06:42 UTC and extraction jobs were running successfully. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-01-22 22:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/6c17y7shpljs](http://stspg.io/6c17y7shpljs)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/h87wsmnbl6mh@a03a4c099b55
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Legacy Database Integration Extraction Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-01-22 22:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-01-23 12:39 UTC
```

**6. Added: Affected components**

```diff
+ app.stitchdata.com
```

**7. Added: Update** (identified) · 2020-01-22 22:26 UTC

```diff
+ Our engineering team is working to resolve an outage affecting a subset of legacy database integrations that is preventing their extraction jobs from beginning. In the event that this data is critical for your team, consider using the current version of the integration as additional segments of our infrastructure are unaffected.
```

**8. Added: Update** (resolved) · 2020-01-23 12:39 UTC

```diff
+ This issue was resolved circa 06:42 UTC, and since then, extraction jobs for legacy database integrations have been scheduled and are running successfully.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-01-22 22:26 UTC | Major incident: Legacy Database Integration Extraction Issues (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib2aeffc3a2ee94 · Markdown: https://rewindex.com/change/ib2aeffc3a2ee94.md · JSON: https://rewindex.com/api/v1/changes/ib2aeffc3a2ee94 · Generated 2026-10-18T02:54:11.179Z