# Prisma: Major incident: Accelerate elevated 500 responses

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-02-12 14:19 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/t8gz46qyc7rh](https://stspg.io/t8gz46qyc7rh)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/db9cq3l93jdb@17190ca88b01
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate elevated 500 responses](https://rewindex.com/company/prisma/incidents/db9cq3l93jdb.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate elevated 500 responses
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-12 14:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-12 17:26 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate, Prisma Studio
```

**7. Added: Update** (investigating) · 2025-02-12 14:19 UTC

```diff
+ Description: We are investigating an increase in 500 responses from Accelerate for some environments. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
```

**8. Added: Update** (investigating) · 2025-02-12 15:16 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2025-02-12 15:26 UTC

```diff
+ We're experiencing issues with an upstream cloud service provider which we're actively investigating. We'll be monitoring the affected components while we find the root cause.
```

**10. Added: Update** (monitoring) · 2025-02-12 17:25 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2025-02-12 17:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-12 14:19 UTC | Major incident: Accelerate elevated 500 responses (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib1c0559e69ad4e · Markdown: https://rewindex.com/change/ib1c0559e69ad4e.md · JSON: https://rewindex.com/api/v1/changes/ib1c0559e69ad4e · Generated 2026-10-20T00:00:44.301Z