# Attio: Major incident: Platform avaliblity issues

**Summary:** Attio reported intermittent platform availability issues with major impact, starting at 2026-09-08 17:05 UTC and resolved at 2026-09-08 18:42 UTC; the reported duration was 1 h 36 min. The team deployed a fix and monitored the system, but did not state a root cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-08 17:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.attio.com/incidents/01M20ZQKRWNBG4NP7KNP3GM69E](https://status.attio.com/incidents/01M20ZQKRWNBG4NP7KNP3GM69E)
- [Company: Attio](https://rewindex.com/company/attio.md)
- Versions: before (none: first archived) → after incident\_version:127/01M20ZQKRWNBG4NP7KNP3GM69E@cc9ee306e1fa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Platform avaliblity issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-08 17:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-08 18:42 UTC
```

**6. Added: Update** (investigating) · 2026-09-08 17:05 UTC

```diff
+ We're investigating reports of intimitent platform availability issues. We are currently investigating the root cause and our team is working to resolve the issue as quickly as possible.
```

**7. Added: Update** (monitoring) · 2026-09-08 17:24 UTC

```diff
+ Our team has deployed a fix for the issue and are currently monitoring the system to ensure the issue is resolved.
```

**8. Added: Update** (monitoring) · 2026-09-08 17:37 UTC

```diff
+ The identified issue has now been resolved. Our team has deployed a fix for the issue and are currently monitoring the system to ensure the issue is resolved.
```

**9. Added: Update** (resolved) · 2026-09-08 18:42 UTC

```diff
+ The issue has now been resolved. We’re sorry for any inconvenience caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-08 17:05 UTC | Major incident: Platform avaliblity issues (this change) | outage |

All Attio changes: [timeline](https://rewindex.com/company/attio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib1b1e2c0f69192 · Markdown: https://rewindex.com/change/ib1b1e2c0f69192.md · JSON: https://rewindex.com/api/v1/changes/ib1b1e2c0f69192 · Generated 2026-10-18T02:29:16.853Z