# Greenhouse: Major incident: Adobe Acrobat Sign experiencing issues sending for signature

**Summary:** Greenhouse reported a major Adobe Acrobat Sign incident: some customers encountered errors sending offers for signature. It started at 2026-05-28 16:23 UTC and was resolved at 2026-05-28 18:29 UTC, lasting 2 h 5 min. Greenhouse stated Adobe was experiencing an issue and investigating; no specific cause or fix was provided. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-28 16:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lpcssvc4dwz7](https://stspg.io/lpcssvc4dwz7)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/sf1trp7c3pc6@0f1542ed0840
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Adobe Acrobat Sign experiencing issues sending for signature
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-28 16:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-28 18:29 UTC
```

**6. Added: Affected components**

```diff
+ Adobe Acrobat Sign, Third-Party Integrations - Adobe Acrobat Sign
```

**7. Added: Update** (investigating) · 2026-05-28 16:23 UTC

```diff
+ Some customers are experiencing errors while trying to send offers for signature. Adobe is currently experiencing an issue and they are investigating. We will continue to monitor the situation from our side.
```

**8. Added: Update** (resolved) · 2026-05-28 18:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-28 16:23 UTC | Major incident: Adobe Acrobat Sign experiencing issues sending for signature (this change) | outage |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib18ea55661dbe0 · Markdown: https://rewindex.com/change/ib18ea55661dbe0.md · JSON: https://rewindex.com/api/v1/changes/ib18ea55661dbe0 · Generated 2026-10-17T23:54:59.575Z