# Confluence: Critical incident: Elevated Errors in Confluence Whiteboards and Databases Due to Cloudflare Outage

**Summary:** Confluence reported a critical outage causing elevated server errors in Whiteboards and Databases due to a global Cloudflare issue. It lasted 3 h 24 min, from 2025-11-18 13:32 UTC to 2025-11-18 16:57 UTC. Cloudflare deployed a fix, and Confluence confirmed systems were fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 13:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z7qy60bvp8x5](https://stspg.io/z7qy60bvp8x5)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/g608c79zrf38@97a9080abb1e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Errors in Confluence Whiteboards and Databases Due to Cloudflare Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 13:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 16:57 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
```

**7. Added: Update** (investigating) · 2025-11-18 13:32 UTC

```diff
+ We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue.
```

**8. Added: Update** (investigating) · 2025-11-18 13:35 UTC

```diff
+ We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue.
```

**9. Added: Update** (investigating) · 2025-11-18 13:37 UTC

```diff
+ We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue.
```

**10. Added: Update** (investigating) · 2025-11-18 14:40 UTC

```diff
+ We are aware of a global Cloudflare issue that is currently impacting Confluence. You may notice elevated server errors in Confluence Whiteboards and Databases. Cloudflare is actively working to restore its services, and we are closely monitoring its progress. We understand how disruptive this can be and truly appreciate your patience as we monitor the situation.  We will continue to provide updates as we learn more.
```

**11. Added: Update** (identified) · 2025-11-18 15:58 UTC

```diff
+ We are aware of a global Cloudflare issue that is currently impacting Confluence.  Cloudflare is reporting that a fix has been implemented and services are restoring.  Our engineering teams continue to monitor the restoration of services.  It is possible that you may still encounter some errors or issues.  We will update you when services are fully restored. We will continue to provide updates as we learn more.
```

**12. Added: Update** (resolved) · 2025-11-18 16:57 UTC

```diff
+ Elevated Errors in Confluence Whiteboards and Databases Due to Cloudflare Outage Cloudflare successfully deployed a fix for the issue that was impacting Confluence.  We are no longer seeing Confluence system performance degradation and Confluence systems have been fully restored. We will continue monitoring
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 13:32 UTC | Critical incident: Elevated Errors in Confluence Whiteboards and Databases Due to Cloudflare Outage (this change) | outage |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib0eefac3d651d5 · Markdown: https://rewindex.com/change/ib0eefac3d651d5.md · JSON: https://rewindex.com/api/v1/changes/ib0eefac3d651d5 · Generated 2026-10-18T02:54:36.137Z