# Grammarly: Critical incident: Users may not be able to access documents in the Grammarly Editor.

**Summary:** Grammarly reported a critical Grammarly Editor outage preventing users from accessing or creating documents, starting 2025-08-11 23:40 UTC and resolved 2025-08-12 00:08 UTC (28 min). A fix was implemented at 08-11 23:57 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-11 23:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hpmrds1xpd61](https://stspg.io/hpmrds1xpd61)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/3jbs0880ltrg@4f30d059ff62
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users may not be able to access documents in the Grammarly Editor.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-11 23:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-12 00:08 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly Editor
```

**7. Added: Update** (identified) · 2025-08-11 23:40 UTC

```diff
+ We have received reports that users are unable to access or create documents. We are actively investigating the issue and will update you as soon as we have more information. We appreciate your patience.
```

**8. Added: Update** (monitoring) · 2025-08-11 23:57 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-08-12 00:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-11 23:40 UTC | Critical incident: Users may not be able to access documents in the Grammarly Editor. (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib05ea53c750ef6 · Markdown: https://rewindex.com/change/ib05ea53c750ef6.md · JSON: https://rewindex.com/api/v1/changes/ib05ea53c750ef6 · Generated 2026-10-18T02:54:40.672Z