# Optimizely: Major incident: Netspring outage

**Summary:** Optimizely Analytics (Netspring) experienced a major outage affecting Netspring customers only, starting 2026-08-03 02:30 UTC and resolved at 2026-08-03 16:04 UTC, lasting 13 h 33 min. Optimizely reported identifying the underlying cause without disclosing details and confirmed service was restored to normal operation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-03 02:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vvld6gmpbtb6](https://stspg.io/vvld6gmpbtb6)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)
- Versions: before (none: first archived) → after incident\_version:252/74q5q2wytc3v@0fc5a776b259
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Netspring outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-03 02:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-03 16:04 UTC
```

**6. Added: Affected components**

```diff
+ Optimizely Analytics (Netspring)
```

**7. Added: Update** (investigating) · 2026-08-03 02:30 UTC

```diff
+ We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
```

**8. Added: Update** (investigating) · 2026-08-03 13:46 UTC

```diff
+ We are continuing to investigate the issue. Thank you for your patience!
```

**9. Added: Update** (identified) · 2026-08-03 14:11 UTC

```diff
+ We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
```

**10. Added: Update** (resolved) · 2026-08-03 16:04 UTC

```diff
+ The issue affecting the Netspring service has been resolved, and service has been restored to normal operation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-03 02:30 UTC | Major incident: Netspring outage (this change) | outage |

All Optimizely changes: [timeline](https://rewindex.com/company/optimizely/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib05713f1628ec7 · Markdown: https://rewindex.com/change/ib05713f1628ec7.md · JSON: https://rewindex.com/api/v1/changes/ib05713f1628ec7 · Generated 2026-10-18T02:29:27.730Z