# Mattermost: Major incident: Community Outage

**Summary:** Mattermost reported a major Community outage starting 2022-12-02 20:13 UTC, affecting some users’ ability to load or send messages. It lasted 1 h 40 min and was resolved at 2022-12-02 21:53 UTC after a fix was implemented; Boards remained disabled for the weekend pending reassessment the following week. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-12-02 20:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lxs0g9qtcx95](https://stspg.io/lxs0g9qtcx95)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)
- Versions: before (none: first archived) → after incident\_version:106/qv2wcdy56nq6@d4a5435612ee
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Community Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-12-02 20:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-12-02 21:53 UTC
```

**6. Added: Affected components**

```diff
+ Community
```

**7. Added: Update** (investigating) · 2022-12-02 20:13 UTC

```diff
+ Some users may experience issues loading and/or sending messages in the community installation
```

**8. Added: Update** (investigating) · 2022-12-02 21:13 UTC

```diff
+ We are currently investigating this issue.
```

**9. Added: Update** (monitoring) · 2022-12-02 21:38 UTC

```diff
+ We have implemented a fix, and are monitoring the situation, for now we have disabled the Boards plugin so they will not be accessible.
```

**10. Added: Update** (resolved) · 2022-12-02 21:53 UTC

```diff
+ We have resolved the issue, we are leaving boards disabled for the weekend until we can reassess next week.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-12-02 20:13 UTC | Major incident: Community Outage (this change) | outage |

All Mattermost changes: [timeline](https://rewindex.com/company/mattermost/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib0332624176488 · Markdown: https://rewindex.com/change/ib0332624176488.md · JSON: https://rewindex.com/api/v1/changes/ib0332624176488 · Generated 2026-10-18T03:33:52.963Z