# Dialpad: Major incident: Service degradation affecting Dialpad AI Voice Agent

> Major incident: Service degradation affecting Dialpad AI Voice Agent. Detected 2026-11-02 by Rewindex: what changed on Dialpad’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/iafe08d616acab1
Last updated: 2026-11-02T22:13:45Z

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-11-02 22:05 UTC · Detected: 2026-11-02 22:13 UTC
- [Source: https://status.dialpad.com/incidents/swrvyzz0pn36](https://status.dialpad.com/incidents/swrvyzz0pn36)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)
- Versions: before (none: first archived) → after incident\_version:121/swrvyzz0pn36@1f512565caee
- Change 1 of 6 for this incident

Incident page (full timeline): [Service degradation affecting Dialpad AI Voice Agent](https://rewindex.com/company/dialpad/incidents/swrvyzz0pn36.md)
## What changed

**1. Added: Title**

```diff
+ Service degradation affecting Dialpad AI Voice Agent
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-02 22:05 UTC
```

**5. Added: Affected components**

```diff
+ Dialpad Ai
```

**6. Added: Update** (investigating) · 2026-11-02 22:05 UTC

```diff
+ We are currently investigating this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 22:05 UTC | Major incident: Service degradation affecting Dialpad AI Voice Agent (this change) | degradation |
| 2026-11-02 22:33 UTC | [Incident silently edited: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/r853312a4389f0b.md) | Wording only |
| 2026-11-02 22:53 UTC | [Incident updated: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/rd8b504ea08a846.md) | Normal progress |
| 2026-11-02 23:23 UTC | [Incident updated: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/r95a9a2d4201603.md) | Normal progress |
| 2026-11-02 23:33 UTC | [Incident updated: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/r9359a4366540b0.md) | Normal progress |
| 2026-11-02 23:43 UTC | [Incident updated: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/r5c4f6906e6a770.md) | Normal progress |

Next: [change](https://rewindex.com/change/r853312a4389f0b.md) · All Dialpad changes: [timeline](https://rewindex.com/company/dialpad/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Service degradation affecting Dialpad AI Voice Agent on Dialpad’s status page, changed 2026-11-02 22:05 UTC (change 1 of 6).

- Canonical URL: https://rewindex.com/change/iafe08d616acab1
- Citation: Dialpad, “Major incident: Service degradation affecting Dialpad AI Voice Agent” (2026-11-02 22:05 UTC). Archived by Rewindex: https://rewindex.com/change/iafe08d616acab1 (CC BY 4.0).
- Markdown link: `[Dialpad: Major incident: Service degradation affecting Dialpad AI Voice Agent (2026-11-02)](https://rewindex.com/change/iafe08d616acab1)`


---
Canonical: https://rewindex.com/change/iafe08d616acab1 · Markdown: https://rewindex.com/change/iafe08d616acab1.md · JSON: https://rewindex.com/api/v1/changes/iafe08d616acab1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:15:51.233Z