# Confluence: Major incident: Notifications are delayed

**Summary:** Confluence reported a major incident delaying email, mobile and slack notifications for Jira, JSM and Confluence, starting 2026-08-25 08:42 UTC and resolved at 2026-08-25 14:33 UTC, lasting 5 h 51 min. Teams applied corrective measures in one impacted region; the vendor confirmed normal service for all customers without specifying a cause. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-25 08:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/clg93z8tmk67](https://stspg.io/clg93z8tmk67)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/n719bx37vb9h@d8f18c892dfe
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Notifications are delayed
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-25 08:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-25 14:33 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
```

**7. Added: Update** (investigating) · 2026-08-25 08:42 UTC

```diff
+ We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.
```

**8. Added: Update** (investigating) · 2026-08-25 09:44 UTC

```diff
+ Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.
```

**9. Added: Update** (investigating) · 2026-08-25 10:49 UTC

```diff
+ Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.
```

**10. Added: Update** (monitoring) · 2026-08-25 13:01 UTC

```diff
+ Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.
```

**11. Added: Update** (resolved) · 2026-08-25 14:33 UTC

```diff
+ On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications. The issue has now been resolved, and the service is operating normally for all customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-25 08:42 UTC | Major incident: Notifications are delayed (this change) | degradation |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iaef6d0ae5caa1b · Markdown: https://rewindex.com/change/iaef6d0ae5caa1b.md · JSON: https://rewindex.com/api/v1/changes/iaef6d0ae5caa1b · Generated 2026-10-18T03:55:39.146Z