# Telnyx: Major incident: Telnyx’s Support AI Assistant (TAIA) — Service interruption

> Major incident: Telnyx’s Support AI Assistant (TAIA) — Service interruption. Detected 2026-11-03 by Rewindex: what changed on Telnyx’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/iae9fa72498a6c4
Last updated: 2026-11-03T15:23:10Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-03 14:15 UTC · Detected: 2026-11-03 15:23 UTC
- [Source: https://status.telnyx.com/incidents/01M6GZFWEGCET3WHSR44SH6C6R](https://status.telnyx.com/incidents/01M6GZFWEGCET3WHSR44SH6C6R)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)
- Versions: before (none: first archived) → after incident\_version:705/01M6GZFWEGCET3WHSR44SH6C6R@4abb7b16d977
- Change 1 of 1 for this incident

Incident page (full timeline): [Telnyx’s Support AI Assistant (TAIA) — Service interruption](https://rewindex.com/company/telnyx/incidents/01M6GZFWEGCET3WHSR44SH6C6R.md)
## What changed

**1. Added: Title**

```diff
+ Telnyx’s Support AI Assistant (TAIA) — Service interruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-11-03 14:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-11-03 15:13 UTC
```

**6. Added: Update** (investigating) · 2026-11-03 15:12 UTC

```diff
+ Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026.
```

**7. Added: Update** (resolved) · 2026-11-03 15:13 UTC

```diff
+ Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026.  This issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 14:15 UTC | Major incident: Telnyx’s Support AI Assistant (TAIA) — Service interruption (this change) | major |

All Telnyx changes: [timeline](https://rewindex.com/company/telnyx/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iae9fa72498a6c4 · Markdown: https://rewindex.com/change/iae9fa72498a6c4.md · JSON: https://rewindex.com/api/v1/changes/iae9fa72498a6c4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T18:58:17.321Z