# LlamaIndex: Major incident: EU LlamaParse partial outage - degraded accuracy

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-03-02 11:26 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/3c6z860fsfkq](https://stspg.io/3c6z860fsfkq)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)
- Versions: before (none: first archived) → after incident\_version:680/bqfjdmtg042w@6413bace1765
- Change 1 of 1 for this incident

Incident page (full timeline): [EU LlamaParse partial outage - degraded accuracy](https://rewindex.com/company/llamaindex/incidents/bqfjdmtg042w.md)
## What changed

**1. Added: Title**

```diff
+ EU LlamaParse partial outage - degraded accuracy
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-02 11:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-02 14:58 UTC
```

**6. Added: Affected components**

```diff
+ LlamaCloud (EU) - LlamaCloud API, LlamaCloud (EU) - LlamaParse, LlamaParse API
```

**7. Added: Update** (investigating) · 2026-03-02 11:26 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-03-02 11:26 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2026-03-02 14:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-02 11:26 UTC | Major incident: EU LlamaParse partial outage - degraded accuracy (this change) | major |

All LlamaIndex changes: [timeline](https://rewindex.com/company/llamaindex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iae315c45ef678c · Markdown: https://rewindex.com/change/iae315c45ef678c.md · JSON: https://rewindex.com/api/v1/changes/iae315c45ef678c · Generated 2026-10-20T00:00:59.700Z