# FullStory: Critical incident: Fullstory login and UI unavailable

**Summary:** FullStory’s critical Web Application outage prevented login and UI loading from 2025-06-12 18:21 UTC to 2025-06-13 01:36 UTC (7 h 14 min). FullStory attributed the outage to a GCP incident; captured sessions faced indexing delays, and all backlogged sessions were indexed by resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-12 18:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/84v812fgjk24](https://stspg.io/84v812fgjk24)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)
- Versions: before (none: first archived) → after incident\_version:51/mr49dg94fclj@23b3efe42060
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Fullstory login and UI unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-12 18:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-13 01:36 UTC
```

**6. Added: Affected components**

```diff
+ Fullstory Web Application
```

**7. Added: Update** (investigating) · 2025-06-12 18:21 UTC

```diff
+ We are currently investigating a site outage which is impacting logging in and loading the Fullstory UI. We are actively working to identify the root cause and will provide regular updates as they are available.
```

**8. Added: Update** (identified) · 2025-06-12 18:57 UTC

```diff
+ This outage is due to a current GCP incident that we are closely monitoring here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#RP1d9aZLNFZEJmTBk8e1  We'll continue to make updates as we evaluate the full impact that this outage has on Fullstory customers.
```

**9. Added: Update** (monitoring) · 2025-06-12 21:02 UTC

```diff
+ The GCP incident is resolved and we're actively monitoring the results. Sessions captured during the outage are being indexed, but may not yet be available. We'll provide a final update on impact as soon as this is available.
```

**10. Added: Update** (resolved) · 2025-06-13 01:36 UTC

```diff
+ All backlogged sessions are now indexed.  If you notice any persisting issues please reach out to support@fullstory.com for assistance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-12 18:21 UTC | Critical incident: Fullstory login and UI unavailable (this change) | outage |

All FullStory changes: [timeline](https://rewindex.com/company/fullstory/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iae249c8253d854 · Markdown: https://rewindex.com/change/iae249c8253d854.md · JSON: https://rewindex.com/api/v1/changes/iae249c8253d854 · Generated 2026-10-18T01:30:28.696Z