# Squarespace: Major incident: Connectivity Issues

**Summary:** Squarespace reported a major connectivity incident affecting Site Editing and Site Loading, with connectivity issues and 503 errors on sites. It started at 2026-05-20 17:45 UTC and was resolved at 2026-05-20 18:15 UTC, lasting 29 min. A fix was implemented by 2026-05-20 18:07 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-20 17:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0cktkqhfvw05](https://stspg.io/0cktkqhfvw05)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/m5hk8njy4h4q@42b41428a69e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectivity Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-20 17:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-20 18:15 UTC
```

**6. Added: Affected components**

```diff
+ Site Editing, Site Loading
```

**7. Added: Update** (investigating) · 2026-05-20 17:45 UTC

```diff
+ We are currently investigating connectivity issues and 503 errors for Squarespace sites.
```

**8. Added: Update** (monitoring) · 2026-05-20 18:07 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-05-20 18:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-20 17:45 UTC | Major incident: Connectivity Issues (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iae0b7a03e88a8c · Markdown: https://rewindex.com/change/iae0b7a03e88a8c.md · JSON: https://rewindex.com/api/v1/changes/iae0b7a03e88a8c · Generated 2026-10-18T03:33:56.197Z