# ElevenLabs: Major incident: Agent SIP Conversation Disruption

> Major incident: Agent SIP Conversation Disruption. Detected 2026-10-21 by Rewindex: what changed on ElevenLabs’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/iae05e2906a1046
Last updated: 2026-10-21T18:13:14Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-08 14:21 UTC · Detected: 2026-10-21 18:13 UTC
- [Source: https://status.elevenlabs.io/incidents/01M5FR792KM1Q7CSQW1KVYVD56](https://status.elevenlabs.io/incidents/01M5FR792KM1Q7CSQW1KVYVD56)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M5FR792KM1Q7CSQW1KVYVD56@a28e6f1c2457
- Change 1 of 1 for this incident

Incident page (full timeline): [Agent SIP Conversation Disruption](https://rewindex.com/company/elevenlabs/incidents/01M5FR792KM1Q7CSQW1KVYVD56.md)
## What changed

**1. Added: Title**

```diff
+ Agent SIP Conversation Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-08 14:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-08 15:43 UTC
```

**6. Added: Update** (investigating) · 2026-10-08 15:00 UTC

```diff
+ We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.
```

**7. Added: Update** (resolved) · 2026-10-08 15:43 UTC

```diff
+ We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-08 14:21 UTC | Major incident: Agent SIP Conversation Disruption (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Agent SIP Conversation Disruption on ElevenLabs’s status page, changed 2026-10-08 14:21 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/iae05e2906a1046
- Citation: ElevenLabs, “Major incident: Agent SIP Conversation Disruption” (2026-10-08 14:21 UTC). Archived by Rewindex: https://rewindex.com/change/iae05e2906a1046 (CC BY 4.0).
- Markdown link: `[ElevenLabs: Major incident: Agent SIP Conversation Disruption (2026-10-08)](https://rewindex.com/change/iae05e2906a1046)`


---
Canonical: https://rewindex.com/change/iae05e2906a1046 · Markdown: https://rewindex.com/change/iae05e2906a1046.md · JSON: https://rewindex.com/api/v1/changes/iae05e2906a1046 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:23.324Z