# Bitrise: Major incident: Intermittent DNS failures

**Summary:** A subset of Bitrise Builds (CI) experienced intermittent DNS failures in a major (SEV-1) incident starting 2026-07-08 20:19 UTC. Bitrise implemented a fix and began monitoring at 2026-07-08 21:01 UTC, then resolved the incident at 2026-07-08 21:30 UTC; the reported duration was 1 h 10 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-08 20:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/479yhthbmjfl](https://stspg.io/479yhthbmjfl)
- [Company: Bitrise](https://rewindex.com/company/bitrise.md)
- Versions: before (none: first archived) → after incident\_version:177/qzht23jcnx4b@20a7d33d0d0e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent DNS failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-08 20:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-08 21:30 UTC
```

**6. Added: Affected components**

```diff
+ ⚙️ Builds (CI)
```

**7. Added: Update** (investigating) · 2026-07-08 20:19 UTC

```diff
+ <b> A subset of Bitrise builds are experiencing intermittent DNS failures. </b> <b>Scope:</b> [A subset of users] <b>Severity:</b> [SEV-1] <b>What we’re doing?</b> Our Engineering teams are actively investigating this incident to identify the root cause. We’re checking recent deploys, logs, CDN, DNS health, and server availability. We will perform validated mitigations as soon as they are determined safe. <b>When will the next update be available?<b> You can expect a status update approximately <b>1 hour</b> from now.
```

**8. Added: Update** (investigating) · 2026-07-08 20:21 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-07-08 21:01 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-07-08 21:30 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-08 20:19 UTC | Major incident: Intermittent DNS failures (this change) | degradation |

All Bitrise changes: [timeline](https://rewindex.com/company/bitrise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iadb0aefad25ebf · Markdown: https://rewindex.com/change/iadb0aefad25ebf.md · JSON: https://rewindex.com/api/v1/changes/iadb0aefad25ebf · Generated 2026-10-18T02:28:34.960Z