# Neon: Major incident: Vercel marketplace login doesn't work

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-05-22 18:48 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c97ac9f8e059cb3a3b0](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c97ac9f8e059cb3a3b0)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c97ac9f8e059cb3a3b0@50fa30f70f45
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Vercel marketplace login doesn't work
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-22 18:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-22 19:49 UTC
```

**6. Added: Affected components**

```diff
+ Console API, Console Frontend
```

**7. Added: Update** (investigating) · 2025-05-22 18:48 UTC

```diff
+ Investigating: (18:48) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Investigating: (18:53) We are aware of an issue with Vercel Marketplace login flow and are looking into the cause. Monitoring: (19:37) The issue is mitigated and we are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2025-05-22 19:49 UTC

```diff
+ Due to the way the feature flag was set, only neon employees were affected. The issue has been fully resolved, and all affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-22 18:48 UTC | Major incident: Vercel marketplace login doesn't work (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iad42942b0e8b30 · Markdown: https://rewindex.com/change/iad42942b0e8b30.md · JSON: https://rewindex.com/api/v1/changes/iad42942b0e8b30 · Generated 2026-10-18T06:41:42.229Z