# Sanity: Major incident: Content Agent - Elevated error rates

**Summary:** Sanity’s Content Agent failed to deliver responses to users in a major-impact incident starting 2026-09-23 10:54 UTC and lasting 59 min, until resolution at 2026-09-23 11:53 UTC. Sanity implemented a fix at 09-23 11:23 UTC and monitored the results before resolving the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-23 10:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jnxjw1jwt3c5](https://stspg.io/jnxjw1jwt3c5)
- [Company: Sanity](https://rewindex.com/company/sanity.md)
- Versions: before (none: first archived) → after incident\_version:206/2p191tlgv1kr@47787798ef09
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Content Agent - Elevated error rates
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-23 10:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-23 11:53 UTC
```

**6. Added: Affected components**

```diff
+ Content Agent
```

**7. Added: Update** (investigating) · 2026-09-23 10:54 UTC

```diff
+ We are aware of an issue with the Content Agent where responses are not being delivered back to the user. We are investigating and will provide an update shortly.
```

**8. Added: Update** (investigating) · 2026-09-23 10:57 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-09-23 11:12 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2026-09-23 11:23 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (monitoring) · 2026-09-23 11:38 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (resolved) · 2026-09-23 11:53 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-23 10:54 UTC | Major incident: Content Agent - Elevated error rates (this change) | outage |

All Sanity changes: [timeline](https://rewindex.com/company/sanity/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iad40824126630d · Markdown: https://rewindex.com/change/iad40824126630d.md · JSON: https://rewindex.com/api/v1/changes/iad40824126630d · Generated 2026-10-18T00:39:12.364Z