# Salesforce: Major incident: Mule Soft Service Disruption: Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 06:50 UTC · Detected: 2026-10-18 05:14 UTC
- [Source: https://status.salesforce.com/incidents/20003378](https://status.salesforce.com/incidents/20003378)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003378@f1a3b0b492e4
- Change 1 of 1 for this incident

Incident page (full timeline): [Mule Soft Service Disruption: Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1](https://rewindex.com/company/salesforce/incidents/20003378.md)
## What changed

**1. Added: Title**

```diff
+ Mule Soft Service Disruption: Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 06:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 17:37 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1
```

**7. Added: Update** (update) · 2025-10-20 18:56 UTC

```diff
+ Between 06:50  UTC and 17:37 UTC, we noted a service disruption impacting the Anypoint MQ instances. During this time, customers may have experienced issues with Anypoint Broker and Stats services. We identified an issue with a third-party vendor, that is likely linked to this service disruption. Our teams collaborated with them to resolve this issue and services were restored as of 17:37 UTC. After a brief period of monitoring, we can confirm that customers should no longer experience any impact with Anypoint MQ services. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 06:50 UTC | Major incident: Mule Soft Service Disruption: Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1 (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iabde0e96127aa8 · Markdown: https://rewindex.com/change/iabde0e96127aa8.md · JSON: https://rewindex.com/api/v1/changes/iabde0e96127aa8 · Generated 2026-10-18T11:25:22.264Z