# Squarespace: Major incident: Non-English Template Front Sites

**Summary:** Squarespace reported a major outage affecting loading of non-English template front sites at squarespace.com, starting 2025-12-16 15:35 UTC and resolved at 2025-12-16 19:32 UTC, lasting 3 h 57 min. A fix was implemented by 18:50 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-16 15:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fn6tv9rq6gsf](https://stspg.io/fn6tv9rq6gsf)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/khn1gwdyq3r7@8191ca7af222
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Non-English Template Front Sites
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-16 15:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-16 19:32 UTC
```

**6. Added: Affected components**

```diff
+ Site Loading
```

**7. Added: Update** (investigating) · 2025-12-16 15:35 UTC

```diff
+ We are currently investigating loading issues for non-English template front sites at squarespace.com.
```

**8. Added: Update** (identified) · 2025-12-16 16:08 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2025-12-16 16:54 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (monitoring) · 2025-12-16 18:50 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-12-16 19:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-16 15:35 UTC | Major incident: Non-English Template Front Sites (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iabdde41558e968 · Markdown: https://rewindex.com/change/iabdde41558e968.md · JSON: https://rewindex.com/api/v1/changes/iabdde41558e968 · Generated 2026-10-18T02:54:38.452Z