# Doppler: Major incident: Unable to fetch secrets from the Doppler dashboard and API

**Summary:** Doppler reported a major outage preventing customers from fetching secrets through the dashboard and API, starting 2023-08-04 22:28 UTC and resolved at 2023-08-04 22:50 UTC (22 min). The vendor attributed the incident to a faulty Kubernetes NetworkPolicy change and said it would evaluate deployment procedures to catch such changes. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-08-04 22:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s4r601cq5k78](https://stspg.io/s4r601cq5k78)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/4rzpyhn54rn3@7f9d8bcd13e8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to fetch secrets from the Doppler dashboard and API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2023-08-04 22:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-08-04 22:50 UTC
```

**6. Added: Affected components**

```diff
+ API (api.doppler.com), Dashboard (dashboard.doppler.com)
```

**7. Added: Update** (investigating) · 2023-08-04 22:28 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2023-08-04 22:46 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2023-08-04 22:50 UTC

```diff
+ This incident has been resolved.
```

**10. Added: Update** (postmortem) · 2023-08-04 23:18 UTC

```diff
+ This incident was caused by a faulty Kubernetes NetworkPolicy change. We’ll be evaluating how we can adjust our deployment procedures to catch these changes in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-08-04 22:28 UTC | Major incident: Unable to fetch secrets from the Doppler dashboard and API (this change) | outage |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iabb014d5875755 · Markdown: https://rewindex.com/change/iabb014d5875755.md · JSON: https://rewindex.com/api/v1/changes/iabb014d5875755 · Generated 2026-10-18T01:29:59.299Z