# Fly.io: Major incident: Partial Sprites outage

**Summary:** Fly.io reported a major partial Sprites outage with intermittent API failures near SJC, later extending to other regions and affecting creating, connecting to, or managing Sprites. It ran from 2026-09-23 18:44 UTC to 2026-09-24 02:12 UTC (7 h 28 min) and was resolved after mitigations and potential fixes were deployed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-23 18:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.flyio.net/incidents/01M37TXDN856S591W41YPEB22M](https://status.flyio.net/incidents/01M37TXDN856S591W41YPEB22M)
- [Company: Fly.io](https://rewindex.com/company/fly-io.md)
- Versions: before (none: first archived) → after incident\_version:186/01M37TXDN856S591W41YPEB22M@f8baec160dcb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial Sprites outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-23 18:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-24 02:12 UTC
```

**6. Added: Update** (investigating) · 2026-09-23 18:44 UTC

```diff
+ We are investigating intermittent API failures for users connecting near SJC.
```

**7. Added: Update** (identified) · 2026-09-23 18:47 UTC

```diff
+ The issue has been identified and we are rolling out mitigations.
```

**8. Added: Update** (identified) · 2026-09-23 20:26 UTC

```diff
+ This issue is now occurring on regions other than SJC. We are still working on a fix.
```

**9. Added: Update** (monitoring) · 2026-09-23 23:59 UTC

```diff
+ We have deployed another potential fix and are monitoring results.
```

**10. Added: Update** (monitoring) · 2026-09-24 01:43 UTC

```diff
+ Sprites API performance has largely recovered and most users should no longer see errors creating, connecting to, or managing Sprites. We're still seeing a small number of intermittent errors and are investigating them before resolving this incident.
```

**11. Added: Update** (resolved) · 2026-09-24 02:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-23 18:44 UTC | Major incident: Partial Sprites outage (this change) | outage |

All Fly.io changes: [timeline](https://rewindex.com/company/fly-io/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iabafafcb0a819c · Markdown: https://rewindex.com/change/iabafafcb0a819c.md · JSON: https://rewindex.com/api/v1/changes/iabafafcb0a819c · Generated 2026-10-18T01:54:06.519Z