# Contentful: Major incident: Errors on Content Management API

**Summary:** Contentful reported a major incident causing Content Management API latency and errors for some customers in the EU data residency region. It started at 2026-08-13 09:34 UTC and was resolved at 2026-08-13 11:38 UTC, lasting 2 h 4 min; Contentful said the issue was addressed without specifying a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-13 09:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/94374mb8q8fx](https://stspg.io/94374mb8q8fx)
- [Company: Contentful](https://rewindex.com/company/contentful.md)
- Versions: before (none: first archived) → after incident\_version:183/2t9fm1d56mt0@6c319c47fade
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors on Content Management API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-13 09:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-13 11:38 UTC
```

**6. Added: Affected components**

```diff
+ Content Management API, EU data residency - Content Management API
```

**7. Added: Update** (investigating) · 2026-08-13 09:34 UTC

```diff
+ Some customers in the EU data residency region are experiencing latency and errors on Content Management API. We are investigating.
```

**8. Added: Update** (monitoring) · 2026-08-13 10:31 UTC

```diff
+ Error rates and latency on Content Management API in the EU data residency have improved. We continue to monitor the situation.
```

**9. Added: Update** (resolved) · 2026-08-13 11:38 UTC

```diff
+ The issue has been addressed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-13 09:34 UTC | Major incident: Errors on Content Management API (this change) | outage |

All Contentful changes: [timeline](https://rewindex.com/company/contentful/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iab596127824ab7 · Markdown: https://rewindex.com/change/iab596127824ab7.md · JSON: https://rewindex.com/api/v1/changes/iab596127824ab7 · Generated 2026-10-18T00:39:25.463Z