# Grammarly: Major incident: Grammarly is experiencing a service interruption

**Summary:** Grammarly reported a major service interruption affecting suggestions for some users, with components including Writing Suggestions, Generative AI assistance, and Plagiarism Detection listed as affected. It started at 2025-03-18 18:01 UTC and was resolved at 2025-03-18 21:14 UTC, lasting 3 h 12 min. Grammarly reported implementing a fix but did not disclose the root cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-18 18:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zd5dvg0xd9yt](https://stspg.io/zd5dvg0xd9yt)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/chrnc3h6khjb@e5190c412e5f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Grammarly is experiencing a service interruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-18 18:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-18 21:14 UTC
```

**6. Added: Affected components**

```diff
+ Generative AI assistance, Grammarly Editor, Grammarly for Android, Grammarly for iPad, Grammarly for iPhone, Grammarly for Mac, Grammarly for Microsoft Office, Grammarly for Microsoft Word on Mac, Grammarly for Samsung Keyboard, Grammarly for Windows, Grammarly's Browser Extension, Plagiarism Detection, Writing Suggestions
```

**7. Added: Update** (investigating) · 2025-03-18 18:01 UTC

```diff
+ It seems we're still experiencing a service interruption. Some users may experience issues with suggestions. We’re investigating the problem and will provide an update as soon as possible.
```

**8. Added: Update** (monitoring) · 2025-03-18 18:24 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2025-03-18 18:26 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (identified) · 2025-03-18 19:15 UTC

```diff
+ Our team has identified the root cause and they're implementing a fix for this issue. Thank you for bearing with us! We will provide another update soon.
```

**11. Added: Update** (monitoring) · 2025-03-18 20:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (resolved) · 2025-03-18 21:14 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-18 18:01 UTC | Major incident: Grammarly is experiencing a service interruption (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iab30240c11a8dd · Markdown: https://rewindex.com/change/iab30240c11a8dd.md · JSON: https://rewindex.com/api/v1/changes/iab30240c11a8dd · Generated 2026-10-18T02:55:18.639Z