# Coda: Critical incident: Degraded performance accessing docs

**Summary:** Coda reported a critical-impact Docs incident in which docs failed to load for some users, starting at 2020-04-13 07:27 UTC. A fix was implemented by 2020-04-13 07:41 UTC, and the incident was resolved at 2020-04-13 07:55 UTC after 28 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2020-04-13 07:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/wdv405hxyzj3](http://stspg.io/wdv405hxyzj3)
- [Company: Coda](https://rewindex.com/company/coda.md)
- Versions: before (none: first archived) → after incident\_version:97/2sld7hswdrp3@94431acc1596
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded performance accessing docs
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-04-13 07:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-04-13 07:55 UTC
```

**6. Added: Affected components**

```diff
+ Docs
```

**7. Added: Update** (investigating) · 2020-04-13 07:27 UTC

```diff
+ We are currently investigating an issue with docs not loading for some users.
```

**8. Added: Update** (monitoring) · 2020-04-13 07:41 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2020-04-13 07:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-04-13 07:27 UTC | Critical incident: Degraded performance accessing docs (this change) | degradation |

All Coda changes: [timeline](https://rewindex.com/company/coda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iaa1ccceedf2f44 · Markdown: https://rewindex.com/change/iaa1ccceedf2f44.md · JSON: https://rewindex.com/api/v1/changes/iaa1ccceedf2f44 · Generated 2026-10-18T01:52:12.420Z