# Keeper: Major incident: Login errors in US region

**Summary:** Keeper reported a major incident involving login errors in the US region, affecting Keeper Admin Console (US) and Keeper Web Vault (US). It started at 2025-02-24 03:54 UTC and was resolved at 2025-02-24 04:28 UTC, lasting 34 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-02-24 03:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8fb3l0xngxky](https://stspg.io/8fb3l0xngxky)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/twbr7dd4wx4d@c0ce2d2bd924
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login errors in US region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-24 03:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-24 04:28 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
```

**7. Added: Update** (investigating) · 2025-02-24 03:54 UTC

```diff
+ We are currently investigating login errors in the US region.
```

**8. Added: Update** (resolved) · 2025-02-24 04:28 UTC

```diff
+ The issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-24 03:54 UTC | Major incident: Login errors in US region (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia932a4c37ac27d · Markdown: https://rewindex.com/change/ia932a4c37ac27d.md · JSON: https://rewindex.com/api/v1/changes/ia932a4c37ac27d · Generated 2026-10-18T03:34:01.082Z