# Firebolt: Critical incident: Using Firebolt web application may fail

**Summary:** Firebolt reported a critical incident in which its web application could fail for customers in the European region. It started at 2021-11-10 10:17 UTC and was resolved at 2021-11-10 10:23 UTC, lasting 6 min; Firebolt reported a fix in progress before resolution but gave no cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-11-10 10:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vl95y671gr7j](https://stspg.io/vl95y671gr7j)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/dzw328gh3jnj@34d8778c9ef0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Using Firebolt web application may fail
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-11-10 10:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-11-10 10:23 UTC
```

**6. Added: Affected components**

```diff
+ Firebolt Components - Web Application, Web Application
```

**7. Added: Update** (investigating) · 2021-11-10 10:17 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2021-11-10 10:22 UTC

```diff
+ The issue affects customers located in the European region. A fix is in progress.
```

**9. Added: Update** (resolved) · 2021-11-10 10:23 UTC

```diff
+ The issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-11-10 10:17 UTC | Critical incident: Using Firebolt web application may fail (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia8695920fc113e · Markdown: https://rewindex.com/change/ia8695920fc113e.md · JSON: https://rewindex.com/api/v1/changes/ia8695920fc113e · Generated 2026-10-18T02:55:07.666Z