# 1Password: Major incident: High error rate on 1Password.com

**Summary:** A major high-error-rate incident on 1Password.com affected USA/Global access to passwords and other items, Admin console, Sign in, and syncing between devices starting 2026-10-16 23:45 UTC. A fix was deployed at 10-17 03:13 UTC; the incident remained open under monitoring when archived, open for 3 h 27 min at the last update. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-16 23:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5vnxqln1xmdn](https://stspg.io/5vnxqln1xmdn)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/g012v1sp38m7@d9e89738b56e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ High error rate on 1Password.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ monitoring
```

**4. Added: Start time**

```diff
+ 2026-10-16 23:45 UTC
```

**5. Added: Affected components**

```diff
+ Access to passwords and other items, Admin console, Sign in, Syncing items between your devices, USA/Global - Access to passwords and other items, USA/Global - Admin console, USA/Global - Sign in, USA/Global - Syncing items between your devices
```

**6. Added: Update** (investigating) · 2026-10-16 23:45 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (investigating) · 2026-10-17 00:34 UTC

```diff
+ We are seeing some improvements to affected services but are continuing to investigate the issue.
```

**8. Added: Update** (monitoring) · 2026-10-17 03:13 UTC

```diff
+ A fix has been deployed and we are monitoring the results.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 23:45 UTC | Major incident: High error rate on 1Password.com (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia862c4ad178d1b · Markdown: https://rewindex.com/change/ia862c4ad178d1b.md · JSON: https://rewindex.com/api/v1/changes/ia862c4ad178d1b · Generated 2026-10-17T21:59:50.009Z