# Salesforce: Major incident: Service Disruption: MANAGEDRUNTIMENVIRGINIA

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-28 10:20 UTC · Detected: 2026-10-18 05:14 UTC
- [Source: https://status.salesforce.com/incidents/20003413](https://status.salesforce.com/incidents/20003413)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003413@7aa9e80d0492
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: MANAGEDRUNTIMENVIRGINIA](https://rewindex.com/company/salesforce/incidents/20003413.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: MANAGEDRUNTIMENVIRGINIA
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-28 10:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-30 16:17 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, MANAGEDRUNTIMENVIRGINIA
```

**7. Added: Update** (update) · 2025-10-30 17:08 UTC

```diff
+ We noted a service disruption impacting some Commerce Cloud customers between October 28 at 10:20 UTC and October 30 at 16:17 UTC. Customers who deployed a change during this time may have encountered 502 errors when accessing Storefronts and attempting to process orders.  We have identified a recent change as the trigger and performed a rollback, which remediated the impact. After a brief period of monitoring, we can confirm that customers should no longer experience 502 errors. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

**8. Added: Update** (update) · 2025-10-30 18:10 UTC

```diff
+ After further investigation, we identified that customers who deployed changes during this time may have encountered 502 errors related to the Managed Runtime Redirects feature, which could have affected access to Storefronts. Order processing was not impacted.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-28 10:20 UTC | Major incident: Service Disruption: MANAGEDRUNTIMENVIRGINIA (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia82480394602f9 · Markdown: https://rewindex.com/change/ia82480394602f9.md · JSON: https://rewindex.com/api/v1/changes/ia82480394602f9 · Generated 2026-10-18T10:23:45.302Z