# Smartsheet: Major incident: Google Cloud Service Incident affecting Smartsheet Functionality

**Summary:** Smartsheet reported a major outage affecting Brandfolder and File Library file operations, reCAPTCHA login, and Google Drive uploads. It started at 2025-06-12 18:54 UTC and was resolved at 2025-06-12 23:21 UTC, lasting 4 h 26 min. Smartsheet attributed errors and increased latency to a Google Cloud outage; services recovered following Google's resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-12 18:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3qg8bfp988rp](https://stspg.io/3qg8bfp988rp)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)
- Versions: before (none: first archived) → after incident\_version:113/cmp36tg44ylh@70a87add6597
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Google Cloud Service Incident affecting Smartsheet Functionality
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-06-12 18:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-12 23:21 UTC
```

**6. Added: Affected components**

```diff
+ Asset Upload, Asset Upload - SFTP, Attachments, Brandguide, Bridge by Smartsheet, Content Automation APIs, Content Automation Integrations, Content Automation Platform, Content Automation Rendering Services, Content Automation Templating, Core Application, Digital Asset Management (Brandfolder) - Asset Upload, Digital Asset Management (Brandfolder) - Asset Upload - SFTP, Digital Asset Management (Brandfolder) - Brandguide, Digital Asset Management (Brandfolder) - Content Automation APIs, Digital Asset Management (Brandfolder) - Content Automation Integrations, Digital Asset Management (Brandfolder) - Content Automation Platform, Digital Asset Management (Brandfolder) - Content Automation Rendering Services, Digital Asset Management (Brandfolder) - Content Automation Templating, Digital Asset Management (Brandfolder) - Core Application, Digital Asset Management (Brandfolder) - Insights, Digital Asset Management (Brandfolder) - Integrations, Digital Asset Management (Brandfolder) - SmartCDN, Digital Asset Management (Brandfolder) - Smartsheet Brandfolder Integration, Documents - Attachments, Documents - File Library, File Library, Insights, Integrations, Sign in via Google, SmartCDN, Smartsheet Brandfolder Integration, Third Party Sign In - Sign in via Google, Workflows - Bridge by Smartsheet
```

**7. Added: Update** (investigating) · 2025-06-12 18:54 UTC

```diff
+ Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/
```

**8. Added: Update** (investigating) · 2025-06-12 19:08 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-06-12 20:02 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2025-06-12 20:11 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**11. Added: Update** (identified) · 2025-06-12 21:04 UTC

```diff
+ Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
```

**12. Added: Update** (identified) · 2025-06-12 21:06 UTC

```diff
+ Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
```

**13. Added: Update** (monitoring) · 2025-06-12 21:18 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**14. Added: Update** (resolved) · 2025-06-12 23:21 UTC

```diff
+ This incident has been resolved.
```

**15. Added: Update** (postmortem) · 2025-06-13 15:12 UTC

```diff
+ On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-12 18:54 UTC | Major incident: Google Cloud Service Incident affecting Smartsheet Functionality (this change) | outage |

All Smartsheet changes: [timeline](https://rewindex.com/company/smartsheet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia7a0ade5103ca6 · Markdown: https://rewindex.com/change/ia7a0ade5103ca6.md · JSON: https://rewindex.com/api/v1/changes/ia7a0ade5103ca6 · Generated 2026-10-18T03:22:18.024Z