# ElevenLabs: Major incident: Agents - EU Residency

> Major incident: Agents - EU Residency. Detected 2026-10-21 by Rewindex: what changed on ElevenLabs’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ia6fc66ccd56cd5
Last updated: 2026-10-21T18:13:14Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 13:50 UTC · Detected: 2026-10-21 18:13 UTC
- [Source: https://status.elevenlabs.io/incidents/01M5FR6TFQ2K20F806TDSQWRNX](https://status.elevenlabs.io/incidents/01M5FR6TFQ2K20F806TDSQWRNX)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M5FR6TFQ2K20F806TDSQWRNX@34a98e10da80
- Change 1 of 1 for this incident

Incident page (full timeline): [Agents - EU Residency](https://rewindex.com/company/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX.md)
## What changed

**1. Added: Title**

```diff
+ Agents - EU Residency
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 13:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-28 14:39 UTC
```

**6. Added: Update** (investigating) · 2026-09-28 13:57 UTC

```diff
+ We are investigating an issue on EU residency affecting the ElevenAgents platform.
```

**7. Added: Update** (investigating) · 2026-09-28 14:08 UTC

```diff
+ We are investigating a possible issue with our underlying database provider. We will continue posting updates.
```

**8. Added: Update** (monitoring) · 2026-09-28 14:20 UTC

```diff
+ We have released a fix, we are continuing to monitor the situation, the platform is operational now.
```

**9. Added: Update** (resolved) · 2026-09-28 14:39 UTC

```diff
+ We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 13:50 UTC | Major incident: Agents - EU Residency (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Agents - EU Residency on ElevenLabs’s status page, changed 2026-09-28 13:50 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/ia6fc66ccd56cd5
- Citation: ElevenLabs, “Major incident: Agents - EU Residency” (2026-09-28 13:50 UTC). Archived by Rewindex: https://rewindex.com/change/ia6fc66ccd56cd5 (CC BY 4.0).
- Markdown link: `[ElevenLabs: Major incident: Agents - EU Residency (2026-09-28)](https://rewindex.com/change/ia6fc66ccd56cd5)`


---
Canonical: https://rewindex.com/change/ia6fc66ccd56cd5 · Markdown: https://rewindex.com/change/ia6fc66ccd56cd5.md · JSON: https://rewindex.com/api/v1/changes/ia6fc66ccd56cd5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:32:45.088Z