# Retool: Major incident: Workflows Stuck in Pending State

**Summary:** Retool Workflows experienced a major degradation: workflows were stuck pending, with increased 429 rate limit responses for start triggers. The incident began at 2026-07-30 20:22 UTC and was resolved at 2026-07-31 05:52 UTC, lasting 9 h 29 min. A fix was deployed at 07-30 21:20 UTC, with workflows still degraded but recovering. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-30 20:22 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xsdptn8m4nc6](https://stspg.io/xsdptn8m4nc6)
- [Company: Retool](https://rewindex.com/company/retool.md)
- Versions: before (none: first archived) → after incident\_version:204/3q7831xcm1jm@97b60971ddaa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Workflows Stuck in Pending State
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-30 20:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-31 05:52 UTC
```

**6. Added: Affected components**

```diff
+ Retool-managed Temporal (via Temporal.io), Workflows
```

**7. Added: Update** (investigating) · 2026-07-30 20:22 UTC

```diff
+ We are investigating an issue with Retool Workflows being stuck in a pending state. There is also an uptick in 429 rate limit responses for start triggers
```

**8. Added: Update** (identified) · 2026-07-30 20:45 UTC

```diff
+ We've identified the issue and are working on a fix.
```

**9. Added: Update** (monitoring) · 2026-07-30 21:20 UTC

```diff
+ The fix has been deployed, and we're monitoring the results. Workflows are still degraded but recovering.
```

**10. Added: Update** (monitoring) · 2026-07-30 23:08 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2026-07-31 05:52 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-30 20:22 UTC | Major incident: Workflows Stuck in Pending State (this change) | degradation |

All Retool changes: [timeline](https://rewindex.com/company/retool/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia6dcd4a8130bed · Markdown: https://rewindex.com/change/ia6dcd4a8130bed.md · JSON: https://rewindex.com/api/v1/changes/ia6dcd4a8130bed · Generated 2026-10-18T03:55:43.430Z