# GitLab: Critical incident: GitLab Duo "Quota exceeded" Errors

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-26 12:50 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a15972fa6a521058e188d7a](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a15972fa6a521058e188d7a)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a15972fa6a521058e188d7a@87da53d17dce
- Change 1 of 1 for this incident

Incident page (full timeline): [GitLab Duo "Quota exceeded" Errors](https://rewindex.com/company/gitlab/incidents/6a15972fa6a521058e188d7a.md)
## What changed

**1. Added: Title**

```diff
+ GitLab Duo "Quota exceeded" Errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-26 12:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-26 14:25 UTC
```

**6. Added: Affected components**

```diff
+ GitLab Duo
```

**7. Added: Update** (investigating) · 2026-05-26 12:50 UTC

```diff
+ We're currently investigating an issue affecting GitLab Duo. Some customers using the Duo Agent Platform (DAP) may be unable to access the service and are seeing a "Usage quota exceeded" error. Our team is actively looking into the cause.
```

**8. Added: Update** (investigating) · 2026-05-26 13:16 UTC

```diff
+ Our team is continuing to investigate the issue affecting GitLab Duo Agent Platform (DAP). We don't have new information to share at this time, but work is ongoing.
```

**9. Added: Update** (investigating) · 2026-05-26 13:42 UTC

```diff
+ We've identified a feature flag on the Customers Portal as the likely cause of the issue affecting GitLab DAP. The flag has been disabled, and we're monitoring logs and metrics for recovery. Customers may continue to see errors due to cache duration. We'll confirm full resolution in the following updates.
```

**10. Added: Update** (monitoring) · 2026-05-26 14:15 UTC

```diff
+ The cache is refreshed for some users, and we've received confirmation from a few customers that DAP is working again for them. We're keeping a close eye on metrics before marking this as fully mitigated.
```

**11. Added: Update** (resolved) · 2026-05-26 14:25 UTC

```diff
+ All metrics confirm that the issue impacting GitLab Duo Agent Platform (DAP) is fully resolved, and we're marking this incident as closed. We appreciate your patience while we worked through it.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-26 12:50 UTC | Critical incident: GitLab Duo "Quota exceeded" Errors (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia6bd911a8f50e3 · Markdown: https://rewindex.com/change/ia6bd911a8f50e3.md · JSON: https://rewindex.com/api/v1/changes/ia6bd911a8f50e3 · Generated 2026-10-18T12:19:13.254Z