# Salesforce: Major incident: Cc Carts Unavailable: Omnichannel Inventory

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-09 20:20 UTC · Detected: 2026-10-18 05:09 UTC
- [Source: https://status.salesforce.com/incidents/20004256](https://status.salesforce.com/incidents/20004256)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004256@b234b06ef2b6
- Change 1 of 1 for this incident

Incident page (full timeline): [Cc Carts Unavailable: Omnichannel Inventory](https://rewindex.com/company/salesforce/incidents/20004256.md)
## What changed

**1. Added: Title**

```diff
+ Cc Carts Unavailable: Omnichannel Inventory
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-09 20:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-10 00:03 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Omnichannel Inventory
```

**7. Added: Update** (update) · 2026-07-09 21:57 UTC

```diff
+ We are investigating an issue where customers are unable to place orders due to an error message at checkout. Investigations have identified a recent release as the primary cause, and our teams have started the process to roll this release back to a known good state. Engineering teams are noting that error rates are also returning to normal levels, and some affected storefronts may be seeing recovery. Teams are actively monitoring the rollback status as well as the B2C Commerce Cloud environment to confirm service restoration.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2026-07-09 22:42 UTC

```diff
+ We have completed the rollback of the recent release. We have observed that order flow has returned to normal levels across the majority of impacted storefronts. Our teams are actively monitoring the environment to confirm full service restoration for the remaining affected instances.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**9. Added: Update** (update) · 2026-07-09 23:36 UTC

```diff
+ During our validations, we’ve identified one specific environment that continues to experience errors. We are actively investigating and working to fully restore services. We'll provide an update once additional information becomes available.
```

**10. Added: Update** (update) · 2026-07-10 00:28 UTC

```diff
+ We’ve completed the rollback on the final impacted environment, and now validated that services have been fully restored as of 00:03 UTC, July 10. We apologize for any inconvenience this issue may have caused to customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-09 20:20 UTC | Major incident: Cc Carts Unavailable: Omnichannel Inventory (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia6a72630172bac · Markdown: https://rewindex.com/change/ia6a72630172bac.md · JSON: https://rewindex.com/api/v1/changes/ia6a72630172bac · Generated 2026-10-18T11:25:23.980Z