# Okta: Major incident: ASA issue in all Okta Cells

> Major incident: ASA issue in all Okta Cells. Detected 2026-11-04 by Rewindex: what changed on Okta’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ia5d2976e82ed3b
Last updated: 2026-11-04T09:08:41Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-09 19:32 UTC · Detected: 2026-11-04 09:08 UTC
- [Source: https://status.okta.com/\#incident/a9C4z000001BZi5EAG](https://status.okta.com/#incident/a9C4z000001BZi5EAG)
- [Company: Okta](https://rewindex.com/company/okta.md)
- Versions: before (none: first archived) → after incident\_version:314/I-9045@b4d92a91f7ef
- Change 1 of 1 for this incident

Incident page (full timeline): [ASA issue in all Okta Cells](https://rewindex.com/company/okta/incidents/I-9045.md)
## What changed

**1. Added: Title**

```diff
+ ASA issue in all Okta Cells
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-09 19:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-09 00:00 UTC
```

**6. Added: Affected components**

```diff
+ Advanced Server Access / Core Service, Cell okta.com:1, Cell okta.com:11, Cell okta.com:12, Cell okta.com:14, Cell okta.com:15, Cell okta.com:16, Cell okta.com:17, Cell okta.com:2, Cell okta.com:3, Cell okta.com:4, Cell okta.com:6, Cell okta.com:7, Cell okta.com:8, Cell okta.com:9, Cell okta-emea.com:1, Cell oktapreview.com:1, Cell oktapreview.com:2, Cell oktapreview.com:3
```

**7. Added: Update** (resolved) · 2025-02-24 19:21 UTC

```diff
+ On 1/9/2025 10:42 AM PT, the Advanced Server Access team became aware of an issue with our Advanced Server Access service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, APJ Cell 1, US Cell 7, US Cell 8, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16, Preview Cell 1, Preview Cell 2, and Preview Cell 3. During this time, administrators were unable to access the ASA dashboard.  This issue has since been resolved.  Root cause information:  We sincerely apologize for any impact this incident has caused to you, your business, and your customers. At Okta trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to the service to prevent future occurrences of this incident.  Detection and Impact:  On January 9, 2025 starting at approximately 10:42AM PT, Okta was alerted to an issue where Advanced Server Access (ASA) customers were unable to access the ASA UI console. All ASA UI actions were unavailable, including logins and administrative actions within the console. Any ASA actions via client API were unimpacted.  Root Cause Summary:  Okta’s Engineering team determined the root cause of the issue was a recent update to the ASA dashboard which referenced a missing JavaScript asset. This resulted in all ASA UI access being temporarily unavailable. This did not impact client API access, server registration or other ASA resource actions.  Remediation Steps & Preventative Actions:  Okta identified the issue at 11:10AM PT and Okta engineering deployed the solution at 11:19AM PT, reverting to an earlier version and restoring access.  Okta is adding additional automated test scenarios to prevent similar incidents from happening in the future. We will increase monitoring and implement additional sign-off during future service updates.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-09 19:32 UTC | Major incident: ASA issue in all Okta Cells (this change) | outage |

All Okta changes: [timeline](https://rewindex.com/company/okta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: ASA issue in all Okta Cells on Okta’s status page, changed 2025-01-09 19:32 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/ia5d2976e82ed3b
- Citation: Okta, “Major incident: ASA issue in all Okta Cells” (2025-01-09 19:32 UTC). Archived by Rewindex: https://rewindex.com/change/ia5d2976e82ed3b (CC BY 4.0).
- Markdown link: `[Okta: Major incident: ASA issue in all Okta Cells (2025-01-09)](https://rewindex.com/change/ia5d2976e82ed3b)`


---
Canonical: https://rewindex.com/change/ia5d2976e82ed3b · Markdown: https://rewindex.com/change/ia5d2976e82ed3b.md · JSON: https://rewindex.com/api/v1/changes/ia5d2976e82ed3b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:53:19.103Z