# Secureframe: Major incident: Security Questionnaires Not Responding

**Summary:** Secureframe’s Security Questionnaires failed to load properly in a major outage starting 2024-02-19 17:36 UTC. The incident lasted 1 h 19 min and was resolved at 2024-02-19 18:56 UTC after a fix was shipped to production. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-02-19 17:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s14gf5gfrttm](https://stspg.io/s14gf5gfrttm)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/j6t9d51b2mwb@ab0c679a0a44
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Security Questionnaires Not Responding
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-02-19 17:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-19 18:56 UTC
```

**6. Added: Affected components**

```diff
+ Security Questionnaires
```

**7. Added: Update** (investigating) · 2024-02-19 17:36 UTC

```diff
+ We are currently investigating an issue that is preventing Security Questionnaires from loading properly on the Secureframe site.
```

**8. Added: Update** (resolved) · 2024-02-19 18:56 UTC

```diff
+ A fix was shipped to our production system to resolve this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-19 17:36 UTC | Major incident: Security Questionnaires Not Responding (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia59c8224efb8a0 · Markdown: https://rewindex.com/change/ia59c8224efb8a0.md · JSON: https://rewindex.com/api/v1/changes/ia59c8224efb8a0 · Generated 2026-10-18T02:54:36.334Z