# Metronome: Major incident: Elevated API Error Rate

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-11 23:22 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://status.metronome.com/incidents/01M29CF61PAX3TAE3S0RYK5JWX](https://status.metronome.com/incidents/01M29CF61PAX3TAE3S0RYK5JWX)
- [Company: Metronome](https://rewindex.com/company/metronome.md)
- Versions: before (none: first archived) → after incident\_version:747/01M29CF61PAX3TAE3S0RYK5JWX@aeb004eb8ee8
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated API Error Rate](https://rewindex.com/company/metronome/incidents/01M29CF61PAX3TAE3S0RYK5JWX.md)
## What changed

**1. Added: Title**

```diff
+ Elevated API Error Rate
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-11 23:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-12 01:37 UTC
```

**6. Added: Update** (investigating) · 2026-09-11 23:22 UTC

```diff
+ We are investigating elevated API errors.
```

**7. Added: Update** (monitoring) · 2026-09-11 23:43 UTC

```diff
+ We have mitigated the API error rates and are monitoring recovery.
```

**8. Added: Update** (monitoring) · 2026-09-11 23:52 UTC

```diff
+ API error rates and other systems are showing normal/healthy metrics. Our team continues to monitor to ensure ongoing recovery, but as of now we believe the impact has been mitigated.
```

**9. Added: Update** (resolved) · 2026-09-12 01:37 UTC

```diff
+ API error rates are now stable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-11 23:22 UTC | Major incident: Elevated API Error Rate (this change) | major |

All Metronome changes: [timeline](https://rewindex.com/company/metronome/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia489e2f658c306 · Markdown: https://rewindex.com/change/ia489e2f658c306.md · JSON: https://rewindex.com/api/v1/changes/ia489e2f658c306 · Generated 2026-10-20T00:00:49.502Z