# Confluent: Major incident: Elevated error rates and latency in GCP us-west1

**Summary:** Confluent Cloud reported a major incident affecting Kafka clusters in GCP us-west1, with elevated latency, request timeouts, and increased error rates. It started at 2026-08-20 17:10 UTC and was resolved at 2026-08-20 20:18 UTC, lasting 3 h 7 min. Confluent said the GCP issues were mitigated and monitoring showed no remaining impact. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-20 17:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7s3xlkvbvy9x](https://stspg.io/7s3xlkvbvy9x)
- [Company: Confluent](https://rewindex.com/company/confluent.md)
- Versions: before (none: first archived) → after incident\_version:139/h76wx5vzkklw@d6681c299d66
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated error rates and latency in GCP us-west1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-20 17:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-20 20:18 UTC
```

**6. Added: Affected components**

```diff
+ Confluent Cloud
```

**7. Added: Update** (investigating) · 2026-08-20 17:10 UTC

```diff
+ We are investigating an incident affecting services in the GCP us-west1 region. Customers with Kafka clusters in this region may experience elevated latency, request timeouts, or increased error rates. Our engineering teams are actively working to restore normal performance.
```

**8. Added: Update** (investigating) · 2026-08-20 19:18 UTC

```diff
+ We are seeing recovery of Confluent services and are continuing to monitor the situation. The next update will be posted within 1 hour.
```

**9. Added: Update** (resolved) · 2026-08-20 20:18 UTC

```diff
+ The GCP issues in us-west1 region have been mitigated. Confluent services are no longer seeing any impact based on our monitoring.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-20 17:10 UTC | Major incident: Elevated error rates and latency in GCP us-west1 (this change) | degradation |

All Confluent changes: [timeline](https://rewindex.com/company/confluent/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia3dd26b5c5cd9a · Markdown: https://rewindex.com/change/ia3dd26b5c5cd9a.md · JSON: https://rewindex.com/api/v1/changes/ia3dd26b5c5cd9a · Generated 2026-10-18T02:55:15.777Z