# Gusto: Major incident: Investigating issues with Payroll Processing for some users

**Summary:** Gusto reported a major Payroll, Benefits, HR incident starting 2025-10-24 19:39 UTC, resolved at 2025-10-24 19:54 UTC, with a computed duration of 14 min. Some users could not log in or run payroll; Gusto said it identified the root cause, implemented mitigation, and restored normal service, but did not specify the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-24 19:39 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3y4txqtccldj](https://stspg.io/3y4txqtccldj)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/2sx236t29sg2@149eabcc7f3b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating issues with Payroll Processing for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-24 19:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-24 19:54 UTC
```

**6. Added: Affected components**

```diff
+ Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2025-10-24 19:39 UTC

```diff
+ We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.
```

**8. Added: Update** (resolved) · 2025-10-24 19:54 UTC

```diff
+ On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-24 19:39 UTC | Major incident: Investigating issues with Payroll Processing for some users (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia2fa21d5803d05 · Markdown: https://rewindex.com/change/ia2fa21d5803d05.md · JSON: https://rewindex.com/api/v1/changes/ia2fa21d5803d05 · Generated 2026-10-18T03:29:27.461Z