# Dropbox: Major incident: Dropbox Chat unavailable

**Summary:** Dropbox Chat was unavailable in a major-impact incident affecting Desktop Application, Mobile Application, Support Services, and Website. It started at 2025-11-14 20:00 UTC and was resolved at 2025-11-14 21:11 UTC, lasting 1 h 11 min; Dropbox did not state a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-14 20:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pzb13bhppcvg](https://stspg.io/pzb13bhppcvg)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)
- Versions: before (none: first archived) → after incident\_version:100/ygpccbh12mmn@027a162ecf76
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dropbox Chat unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-14 20:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-14 21:11 UTC
```

**6. Added: Affected components**

```diff
+ Desktop Application, Mobile Application, Support Services, Website
```

**7. Added: Update** (investigating) · 2025-11-14 20:00 UTC

```diff
+ Dropbox Chat is currently unavailable, we are investigating the issue.
```

**8. Added: Update** (resolved) · 2025-11-14 21:11 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-14 20:00 UTC | Major incident: Dropbox Chat unavailable (this change) | outage |

All Dropbox changes: [timeline](https://rewindex.com/company/dropbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia283787cff5331 · Markdown: https://rewindex.com/change/ia283787cff5331.md · JSON: https://rewindex.com/api/v1/changes/ia283787cff5331 · Generated 2026-10-18T02:54:44.721Z